Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.
John Cleese
Writer
Antony Jay
Writer
Peter Robinson
Director
John Cleese
Brian
Patricia Routledge
Awkward Customer: Mrs. Camel
Bernard Cribbins
Awkward Customer: Mr. Clam
Lynn Redgrave
Awkward Customer: Mrs. Ferret
Ralph Ball
Manager
Jane Walker
Dining Companion
Angharad Rees
Brenda
Helena Clayton
Manageress
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